Our business hours are Monday-Friday, 8am to 4pm Eastern time.

During those hours, you can call us at 1-888-391-4198. If you are outside Canada call 1-416-391-4192.

You can also reach us by fax at 1-416-391-4194.

You can also email us at To help us find you in our records, please include your (or the recipients') name and postal code. For sensitive information you can send us an encrypted, secure message.

We respond to emails as promptly as possible during business hours, but sometimes technical problems or "spam" blockers may prevent us from getting back to you. In that case, please give us a call.

Frequently asked service questions

Mail Service

All publications are mailed from Toronto within hours of airport arrival. Mailings are done at the "First Class Mail" rate, the fastest service the Canadian Postal Service offers. Any delays are usually caused within the Canadian Postal Service. Mail to Vancouver can take over a week.

Whenever possible, we will replace any missing issues free of charge, or extend your subscription to make up for missing issues.

Magazines are mailed in envelopes, to avoid damage and protect your privacy.

If you are unfamiliar with a title you may order a sample copy by contacting us.


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